Refund policy

Return & Refund Policy

Effective for all customers in the United States.
All sales are final unless the item arrives damaged, defective, or incorrect.

Returns for Damaged or Faulty Items Only

We only accept returns or issue refunds if your item arrives:

  • damaged

  • faulty

  • or not as described

If your order has any issues, please contact us at ecliphora@gmail.com within 7 days of delivery with:

  • your order number

  • a description of the issue

  • clear photos of the damaged/faulty item and packaging

We will evaluate your request and make it right.

Final Sale – No Change-of-Mind Returns

We do not accept returns for:

  • change of mind

  • ordering the wrong item

  • dislike of color, size, or style

  • buyer’s remorse

  • “not what I expected”

  • any non-damaged item

If the product is not damaged or faulty, the sale is final and non-refundable.

Non-Returnable Items

The following items cannot be returned or refunded under any circumstances:

  • Custom or personalized items

  • Personal care items

  • Digital or spiritual services (such as tarot readings) once delivered

  • Gift cards

  • Sale items

Shipping Costs

If a return is accepted (due to damage or defect), you may be required to send the item back.
Return shipping costs are your responsibility, unless otherwise stated.

Shipping fees are non-refundable.

Refund Processing

If your refund is approved, it will be issued to your original payment method within 10 business days.
Processing times vary depending on your bank or card provider.

If more than 15 business days pass after your refund is approved and you have not received it, please contact us at ecliphora@gmail.com.

Exchanges

We do not offer exchanges for non-damaged items.
If your order arrives damaged, we may replace it or issue a refund depending on the situation.